PTA Launched New System to Block Lost/Stolen Handset

How to Block Lost or Stolen Phone in Pakistan?

(April 7, 2021): Islamabad: A new automatic Missing & Stolen Device System (LSDS) for blocking lost, stolen and snatched cell phones has been unveiled by the Pakistan Telecommunication Authority (PTA). The new system provides consumers with ease and facility. Who wish to block mobile phones whether they are hacked, snatched or misplaced. Complainants can quickly submit a PTA application to disable the IMEI of such a device in order to avoid future abuse.

LSDS is an automatic mechanism that is compatible with the ID, registration and blocking system of PTA devices (DIRBS). Within 24 hours after necessary checks, the stolen mobile phone would be blocked.

Using PTA’s online complaint management system (CMS) accessible at www.pta.gov.pk, users may need to submit a blocking request. PTA Consumer Support Center(CSC) should contact free number 0800-55055 for more information and inquiry (9:00 AM to 9:00 PM 7 days a week). When the blocking appeal is successfully recorded, the applicant will receive a case reference number.

How to Unblock your Lost/Stolen Mobile Phone?

Once the mobile has recovered it shall use the same protocol to unblock Phone. It indicate the number of the violation reference and all mandatory details previously provided to it for the blocking of cell phones. Once the cell phone has been unblocked the user receives an SMS on the registered number.

It should be noted that mobile phones that have been hacked, snatched and misplaced currently can be blocked/unblocked by calling PTA’s 0800-25625, emailing [email protected], or via CPLC, Karachi. These media will not be eligible for blocking or unblocking phones until the introduction of the new system.